Operators of the Integrated Customs Management System (ICUMS), Ghana Link Network Services Ltd, have assured stakeholders in the shipping, logistics, and transport sectors that no data was lost following a temporary system interruption on October 23, 2024.
In response to concerns raised by The Transport Forum Ghana LBG, Ghana Link confirmed that all historical records and attached documents from 2020 to 2024 remain intact.
While some users may have faced temporary access issues, the company emphasized that all data is securely stored and fully retrievable.
Ghana Link clarified that the system interruption was part of a scheduled upgrade aimed at improving storage infrastructure, system performance, and data security. The upgrade was successfully completed, and operations resumed shortly afterward.
Reaffirming its commitment to data protection, the company stated that it adheres strictly to Ghana’s Data Protection Act, 2012 (Act 843), ensuring full compliance with confidentiality and security standards.
Stakeholders experiencing difficulties accessing their files have been encouraged to contact the ICUMS Support Team for assistance.
Ghana Link and the Ghana Revenue Authority (GRA) Customs Division reiterated their commitment to maintaining an efficient and transparent trade facilitation system, assuring stakeholders of continued engagement and support.
Read the statement below:
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