MTN Ghana has reaffirmed its commitment to delivering exceptional customer service driven by innovative tech solutions during the 2024 Customer Service Week.
In a statement by the Chief Customer Relations Officer, Jemima Kotei Walsh, she reiterated the significance of the theme for the week.
She said, “This year’s theme, ’Above and Beyond’, perfectly aligns with our evolving journey into the future of service. With the rapid increase in digital transformation, our ability to embrace new technologies, AI and data-driven insights is crucial to delivering even more seamless, personalized, and innovative customer experiences.”
She further commended all staff of MTN Ghana for helping the company deliver exceptional services to customers and clients.
According to her “From our colleagues at the frontline to everyone supporting from behind the scenes, every effort you put in is critical in helping us to deliver an exceptional experience to our valued customers. Let’s take this week to honour our hard work and work on how we can continue leading in this digital era.”
MTN Ghana has over the years implemented various innovations including, Zigi (MTN Chatbot), additional Interactive Voice Response (IVR) Self-Service Options MyMoMo App and Help Center on the MTN Website.
Throughout the week, several planned activities were held to celebrate customers and the incredible work the staff of MTN do every day.