The Ghana Airports Company Limited (GACL) has apologized for the disruption in the check-in systems at Terminal 3 of Kotoka International Airport on Tuesday, July 16, 2024.
The incident occurred at approximately 7:51 PM and lasted for about an hour, causing delays in passenger processing and airline turnaround times.
The disruption was caused by a fibre optic system failure due to ongoing excavation works by the Ghana Water Company Limited (GWCL) along the fibre path of Telecel Ghana Limited between Cantonments and Teshie Nungua.
The GACL also dismissed claims that the disruption was related to a power outage (dumsor).
Passengers were promptly informed of the situation through regular updates via intermittent announcements. The issue was efficiently managed using backup internet service, allowing airlines to eventually depart for their respective destinations.
GACL management has extended sincere apologies to passengers affected by the downtime and assured them of its commitment to providing seamless facilitation through all airports operated by GACL.
Read the Press statement below:
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