Mr. Krapah, who previously chaired the ECG Board, made these remarks during a visit to the ECG Avenor office.
The visit aimed to address common concerns raised by ECG customers.
“I am here today to find answers to the concerns of our customers,” he explained.
The Minister also assured that both his office and the Ministry of Finance are committed to ensuring that ECG is adequately resourced to serve Ghanaians.
“We will do everything possible to ensure that ECG has the resources it needs, especially in stocking enough meters to meet customer demands,” he promised.
In response to questions regarding the replacement of meters, ECG management explained that every meter must be replaced every 10 years, which accounts for the ongoing process.
“Every meter we install has a lifespan of 10 years. That is why we are currently replacing them, and the new meters are no longer being installed on poles”, ECG management clarified.
Additionally, ECG clarified that any customer who had credit on their old meter but has not received it on the new meter should contact the ECG office for resolution.
“If you have credit on your old meter and have not seen it reflected on your new meter, please reach out to our contact office,” they advised.
During the visit, the Director of Customer Services at ECG, Dr. Mrs. Belinda Y. Dwamena, provided further insights during her interaction with the Minister.
Hon. Herbert Krapah was accompanied by the Deputy Minister of Energy, Collins Adomako-Mensah, and other officials from the Ministry.
Source: Yaa Asantewa
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