“Why don’t we regularise what they do? It is because we have been fighting them for the past years, and the story is the same. Why don’t we bring them on board? I am not saying we need to employ all of them, but we have to bring them on board and regularise what they do,” he stated in an interview on Accra-based Citi FM.
Mr. Kotey stressed that although not all informal operators could be included in the system, a structured approach would ensure clarity and fairness in service charges.
“So we tell them as an agent, you don’t charge beyond a certain amount. That is exactly what the ultra centre is doing, we can just be using language,” he defended.
The CEO added, “We are going to train them so we will be able to do away with what they do that we don’t agree with. There is going to be a clear-cut point on what they must do and what they cannot do, just like the way agents operate at the port.”
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