The Resolution Centre set up by the Ministry of Education to address challenges of Basic Education Certificate Examination (BECE) candidates who have issues with their senior high school (SHS) placement has so far resolved 90 per cent of complaints brought to it.
The Deputy Coordinator of the Free SHS Secretariat, Nana Afrah Sika Mensah, told Graphic Online that the issues addressed included placing candidates who were previously unassigned to schools and facilitating changes of schools.
She made these remarks on Monday during an interaction with the Daily Graphic at the National Resolution Centre set up at the Ghana National Association of Teachers (GNAT) Hall in Accra.
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Parents and their children began visiting the SHS Placement National Resolution Centre last Monday to seek immediate assistance regarding this year’s SHS placement exercise. Their concerns included self-placement, changes of school, status changes from day to boarding and vice versa, and changes of program.
At the crowded centre, officers from the Free SHS Secretariat are available to assist parents and guardians in resolving their issues amicably. A police presence is also maintained to ensure peace and order.
As part of their daily schedule, personnel from the Free SHS Secretariat help parents and their children understand how to resolve their issues. Nana Mensah noted that the placement exercise at the resolution centre has so far been smooth and commended the cooperation of parents and candidates in addressing their problems.
“So far, so good. The exercise has been successful. We have solved about 90% of the total number of issues brought to us,” she emphasized, adding that aside from the team at the centre, other staff members at the secretariat are working to address any issues that arise.
Over the weekend, for instance, many of the problems brought to their attention were resolved, and she assured that “we will make sure that all issues brought here will be addressed accordingly.”
Nana also mentioned issues related to gender, non-placement, and residential status, stating that all these concerns have been actively worked on.
She urged parents and candidates to be patient and assured them that no candidate would be left out and that everyone would be placed.
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